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Terms & COnditions

DEPOSIT & CANCELLATION :
Deposit of 50% from the tour price per person must be paid upon reservation and the balance to be paid 07 days before tour date. Cancellation fees per person shall be imposed as following :

  • Cancelled less than 7 days – 100% of total tour fare forfeited
  • Cancelled less than 14 days – 75% of total tour fare forfeited
  • Cancelled less than 21 days – 50% of total tour fare forfeited
  • Cancelled 21 days & beyond – 100% of total tour deposit forfeited
  1. Passport validity more than six months and valid Visa Entry (foreigner)
  2. Cancellation of tour due visa rejection will be charged. (foreigner)
  3. Tour fare is subject to change without prior notice due to currency fluctuation or increase in airfare due to petrol price changes.
  4. The sequence of itinerary , meals and hotel arrangement are subject to the final adjustment of the local ground operator.
  5. Hotel accommodation on twin sharing basis. ( Those travelling alone every effort will be made for a share room basis, or otherwise ,a single supplement charge applies or triple share )
  6. Triple room sharing will base on extra roll in ned basis.

RESPONSIBILITIES
(Jasa Teratai Holidays Sdn Bhd its subsidiaries are refer as the Organizers )

  1. The Organizers / its associated agents act only as agents for the transportation companies , hotel contractors and other principals, tickets and vouchers and documents are issued subject to those terms and contracts under which these services are provided.

  2. The Organizers accept no responsibility for any loss, injury or damage to you or your belongings resulting directly or indirectly from occurrence beyond its control including breakdown in equipment, strikes, war, theft, delays, medical or customs regulations, cancellations, charges in therein or schedules, etc. it is the responsibility of the tour member to buy travel insurance. safe keeping of travel documents are the responsibilities of persons who taking the tours

  3. The Organizers shall not be held responsible for deportation of refusal of entry by immigration Authorities to/of tour members resulting from the possession of unlawful items or holding improper travel documents or other causes of whose behaviour and activities are considered as subversive by the foreign government concerned. There is absolutely no refund to tour member who had been refused entry.

  4. If necessary, the organizers reserve the right to after itineraries, travel arrangements, hotel accommodation, the organizers also reserve the right to cancel or withdraw at any time bookings made by or on behalf of clients, in which event no liabilities whatsoever shall be brome by the organizers in respect of such cancellations or withdraw but money paid by such clients as booking fees shall refund to them.

  5. No refund or reduction will be made to any person who does not participate in any meal, sightseeing or accommodation during the course of the tour.

  6. The organizers reserve right to cancel land tour prior to departure for any reasons, including insufficient number of participants. Should this happen, the entire payment will be refunded without further obligations on the part of the company.

  7. The organizers also reserve the right to require any individual to withdraw from the tour if it is deemed that his act or conduct is offensive to or incompatible with the interest, harmony and welfare of other clients and the tour as a whole and Jasa Teratai Holidays Sdn Bhd shall be under no further liability thereafter to any such person.


To ensure the benefit of customers, assumed those passengers joining our tour have already read, understand and agree the tour conditions.